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Designing Innovation for the Healthcare Industry

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Haemonetics Software Solutions, a leader in medical software and support. The company wanted to provide phlebotomists with the ability to record the entire blood donation or apheresis processes, without continually breaking out of the process to walk to a cart mounted tablet PC. They deployed design of a software application for an ergonomic handheld device that provides phlebotomists the freedom to move around the donor room and enhance the continuity of care and donor comfort.

 

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Modern CRM products are able to operate consumer interactions and behavior within the whole customer lifecycle, embracing its integral parts like sales and marketing, digital commerce, as well as client service communication. The target audience of CRM software is not limited to medical establishments and scientific studying organizations. It incorporates insurance companies and specialized hospitals, like hospice care institutions. Such elements as pharmacies, biotech, and clinical research institutions are also included in the list of those who stick to medical CRM systems adoption.

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